These families knew Canada’s long-term-care system was broken

Earlier this year, Delores Broten and others wrote letter after letter complaining about the treatment of their loved ones in a chain of B.C. retirement homes.  But they didn't bother addressing any letters to the owners of the company.  "It would've been a waste of postage," said the 71-year-old Broten in February.  That's because the company that runs her husband's care home is owned by the government of China.

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